We offer twenty-four hour return policy, which means you have twenty-four hours after receiving your item to request a return or an exchange.

1. Return Window
We offer a twenty-four hours return policy, which means you have twenty-four hours after receiving your item to request a return or an exchange.
2. Eligibility Criteria for Returns
To be eligible for a return, the children’s shoes must be in the same condition that you received them. Please ensure that:

• The shoes are unworn, unused, unwashed, and completely free of scuffs or dirt (we highly recommend having your little one try them on a carpeted surface first).
• The shoes are in their original packaging (the original shoebox must be intact and placed inside a protective shipping mailer or box).
• You have the receipt, order number, or proof of purchase.
  Note: Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong shoe or size, contact us immediately at chrisakos1993@gmail.com so that we can evaluate the issue and make it right straight away.
4. Exchanges
The fastest way to ensure your child gets the correct size or color is to return the item you have. Once the return is accepted, you can make a separate purchase for the new pair on our store. Alternatively, you can reach out to our team to arrange a direct exchange if the desired size is currently in stock.
5. Non-Returnable Items
Certain types of items cannot be returned:

• Gift cards.
•  Clearance, final sale, or promotional “As-Is” items.

6. Return Shipping

• Domestic Returns: [Choose one: “We provide pre-paid return shipping labels for a flat fee of X which will be deducted from your refund” OR “Customers are responsible for paying their own return shipping costs.”]
• Shipping costs from the original order are non-refundable.

7. Refunds & Processing Time
Once we receive and inspect your returned shoes, we will notify you via email whether your refund has been approved or rejected based on the item’s condition.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.
8. Contact Our Team
If you have any questions regarding sizing, fit, or initiating a return, please don’t hesitate to reach out to our boutique support team:

• By Email: chrisakos1993@gmail.com
• By Phone: +233553586055, +233241378550
• Via Webpage